QPM further diversified its business in 2016-17 by constructing a new apartment building at 225 Delaware Avenue, a new commercial retail building at 308 Delaware Avenue, and purchasing some vacation rental properties in Bolton Landing. The new construction projects fell right in line with QPM’s business model, and in a roundabout way, so did the vacation rentals. Since childhood, Gregg and his family would vacation in Lake George. They loved it there. And now, as an adult, he saw the same business opportunity in Bolton Landing that he did for QPM back in the early years. Most of the vacation rentals in Bolton Landing were in need of a remodel. Gregg took this challenge head-on. QPM now has three vacation rentals with plans for more in future.
At the end of 2017, QPM was in the business of home remodels, home sales, new construction, apartment rentals, vacation rentals, and commercial property management. All these ventures were and still are successful, but they started to cloud the brand of QPM and what the core business was… remodeling. That needed to change. Because by 2020, QPM had earned some of the biggest honors a remodeler can get in the Capital Region. Two Remodeler of the Year Awards, a Builder of the Year Award, a Best Kitchen Remodel Award, and a Best Bathroom Remodel Award. QPM was legitimately one of the top remodelers in the Capital Region, but its business name didn’t necessarily represent that. It was confusing for people to see “Quality PM, Inc.” and know it was a remodeling company. This marked the start of rebranding talks, but that would have to wait for now.
For the second time in QPM’s history, the world was thrown into chaos, this time by a pandemic. The COVID-19 Pandemic brought much uncertainty to QPM and the remodeling industry. QPM had never experienced anything like that. Labor shortages, supply chain issues, and travel regulations shook up everything. Early on, QPM had no clue what to expect, but fortunately, the remodeling industry was able to thrive. COVID-19 forced people to spend more time at home, and remote work became normalized. Homeowners spent more time in their homes than they ever had before. This new way of life made them see that their homes may not be what they wanted. It was time to remodel.
Through each year of the pandemic, QPM had sequentially profitable years. The whole remodeling industry did. But what was most definitive during this time was the milestone that marked the transition of Gregg being just a part of the industry to a leader. In 2020, Gregg was voted president of the CRBRA. There were many reasons for this honor, but one stood out most. Gregg’s philosophy of always pushing forward, staying the course, and producing only quality made his peers (some of whom have been in the remodeling industry for nearly a century) look to him for guidance.